Privacy policy

Privacy & Security

Red Cottage Salon & Spa (we or us) is the sole owner of the information collected on this website. We collect personally identifiable information from our users at several different points on our site to process your order and fulfill your customer service needs.

We are committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Red Cottage Salon & Spa your personal information and credit card information are safe. Please read on for more details about our privacy policy. By using our site, you agree to the terms of this privacy policy.

Orders

If you purchase a product or service from us: we request certain personally identifiable information from you on our order pages. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number, and expiration date) otherwise we cannot processing on order; we will use this information to contact you. Also, please rest assured that a purchases and credit card transactions sent thru Red Cottage Salon & Spa are private and secure.

Returns & Exchanges

We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase, we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. But we ask that you follow these few reasonable guidelines:

  1. Products must have been purchased directly from Red Cottage Salon & Spa (our website). We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
  2. Products must be returned within 30 days of order date.
  3. Please include a copy of your receipt (or a note with your order number, name, email address, phone number) and your reason for returning the product(s).

     

  4. We cannot accept returns on overly used Products.
  5. Original shipping and handling charges are non-refundable.
  6. Products specified as non-returnable cannot be returned.

Please contact info@redcottagesalon.com for Return Authorization Number (RAM) or call 312-473-3750

How We Use Your Personal Information

We collect personal information not only to fulfill your order but also to make our services are more rewarding and easier for you to use. We primarily use this information for internal purposes, such as studying our customers’ preferences and improving the customer experience. However with your permission we may also use information to contact you for account and promotional purposes. We will only share your personal information with companies that perform services for us such as fulfilling orders, delivering packages, processing credit card payments, providing customer service and other similar functions. Such companies may have access to your personal information in order to perform their roles, but they may not disclose your information for other purposes.

We do not sell, rent or license any of our customer’s personal information

We will not share aggregate web site usage information with marketing partners and affiliates. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding or legal process served on us.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow general accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

However, no method of transmission over the internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security .If you have any question about security on our site; please contact us as indicated below.

Opting Out of Newsletters, Special Offers and Product Updates

You may be a subscriber to our newsletters. Also, we may occasionally send you information on special offers, promotions or product updates. If you ever decide you no longer wish to receive these communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by contacting customer service at 312-4733750 or writing to us at the following address: info@newuproducts.com

Cookies

A cookie s a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies to collect anonymous information about how you use this site by setting and accessing cookies on your computer.

These cookies track information such as now often you visit our site, what pages you view, and where you go after you leave our site . The cookies are not connected to your personal information.

Links to Other Sites

This site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by these sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Children Under 13

Children under 13 may view our site, but they cannot make a purchase, nor provide any personal information. Our site is not designed for children and we do not wish to collect personal information from children under 13.

If you register with us and we discover that you are under 13, we will delete your registration. We will send you message if we do this.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage and other places we deem appropriate so that you are aware of the change. We reserve the right to modify this privacy statement at any time, so please review it frequently.